I have an EVPLAY account and password, but when I attempt to login to EVPLAY using these credentials I get an “invalid credentials” error.
Am I doing something incorrectly? Thank you
I have an EVPLAY account and password, but when I attempt to login to EVPLAY using these credentials I get an “invalid credentials” error.
Am I doing something incorrectly? Thank you
Please try resetting your password here: https://evplay.io/user/request_reset.html
@evplayadmin I've had the same issue today and when I try to reset my password, I don't get the email. Not in my junk either.
@livinginkaos The forums and the EV Play device use different accounts for security purposes. If you haven't done so already, you can create an EV Play device account here: https://evplay.io/user/complete_registration.html
@evplayadmin I thought maybe that was the case, but when I do so, it tells me there's already an account. Do I have to use a different email address?
@livinginkaos Can you email me and tell me the email address you are using, thanks!
Just a follow up on my issue for others coming here - I ended up redoing my registration and it fixed the issue. I'm guessing the first time I did it didn't actually take for some reason - likely user error 🙂
Thanks Alex for your help !