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NO EV PLAY VIDEO - Only Rivian infotainment

 
    Last Post
 
 Unhelpful3959
(@unhelpful3959)
Active Member

Bench installed in my R1T for now.

Fan is on, red LED is on, blinking blue/green LED. AutoKit Shows on iPhone CarPlay settings but wireless button does not switch video sources. I’m only seeing Rivian infotainment. So I know the EV Play is passing video but I can’t get EV Play or CarPlay video/UI on the screen.

Clicking the wireless button does nothing but light up its own red LED.

Note: the video install instructions need to do a better job describing and differentiating the connectors and where they go. 3 of the 4 connectors are black and purple. They also describe the maroon connector as purple. They should clarify terms rather than, “where it was just connected”. It is not rocket science but simple precise language would help.

*partial cross post with Rivian Forums


Quote
OP Posted : August 30, 2025 11:49 am
Topic Tags
Video display loss
Alex / EVP
 Alex / EVP
(@evplayadmin)
Admin

Posted by: @unhelpful3959
↑

Bench installed in my R1T for now.

Fan is on, red LED is on, blinking blue/green LED. AutoKit Shows on iPhone CarPlay settings but wireless button does not switch video sources. I’m only seeing Rivian infotainment. So I know the EV Play is passing video but I can’t get EV Play or CarPlay video/UI on the screen.

Clicking the wireless button does nothing but light up its own red LED.

Note: the video install instructions need to do a better job describing and differentiating the connectors and where they go. 3 of the 4 connectors are black and purple. They also describe the maroon connector as purple. They should clarify terms rather than, “where it was just connected”. It is not rocket science but simple precise language would help.

*partial cross post with Rivian Forums

Do you hear a "click" from inside the EV Play device when you press the wireless remote?

 


ReplyQuote
Posted : September 3, 2025 8:34 am
 Unhelpful3959
(@unhelpful3959)
Active Member

Same issue (cross post) with v2.9.

Only Rivian infotainment, no EV Play video.

 

I DO hear the relay clicking when I attempt to switch video sources. No, "long press" of the remote has no effect.

R1T slept overnight and EV Play still only display Rivian infotainment, still no EV Play.

 

Rivian software reset didn't fix.

Rivian hardware reset did not fix.


ReplyQuote
OP Posted : November 4, 2025 4:40 pm
Alex / EVP
 Alex / EVP
(@evplayadmin)
Admin

@unhelpful3959 Reach out to me via email, let's troubleshoot.


ReplyQuote
Posted : November 6, 2025 7:10 am
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Topic Tags:  Video (3) , display loss (1) ,

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